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Servicemember & Family Assistance Center
Hours of Operation
Location & Phone
Mon. - Fr. i 7:30 a.m. - 4 p.m.
9059 Gardner Loop, JBLM Lewis Main 98433
Support for personnel assigned to the Warrior Transition Battalion (WTB), at a location proximate and convenient for wounded, ill and injured Servicemembers and their Families.
The Joint Base Lewis-McChord SFAC
provides a warm, relaxed environment where
The SFAC Information and Referral provides reception and in/out-processing Services, conducts initial interviews to provide information on available services and make appropriate referrals within the center and to external agencies. Many tailored services offered within the SFAC maximize the convenience for the wounded, ill and injured Servicemembers and their Families. Other services requiring less than a full-time presence are brought in at designated times. Additional services provide "high-priority", off-site appointments coordinated by the SFAC Information, Referral, and Follow-up Coordinator.
Servicemember for Life/Transition Assistance Program (formerly ACAP)
(253) 968-6861 / 966-3745
Counselors offer assistance in new career objectives, researching the job market, writing effective resumes and cover letters, job applications, and successful interviewing techniques and practice. They offer: a computer lab, job fairs, job research libraries, job listings, and automated tools. ACAP also offers various seminars to include, Federal and State Application, Resume Writing, Small Business Administration, DTAP, WDVA State Benefits, and Interviewing. Remember, Warriors going through MEB/PEB must also complete TAP, DTAP and the VA benefits briefing.
Child, Youth & School Services
Information & Referral
They provide a personal session to each Servicemember or Family member to assist them with all available services both on and off Joint Base Lewis-McChord.
They schedule appointments within the SFAC and arrange appointments/priority services outside the SFAC, such as SJA, ID cards and others.
The Information Referral and Follow-Up Coordinators locate necessary services not provided in the SFAC and offer that information to the Wounded Warrior.
MEB Outreach Counsel
Military Personnel Services
They also assist Servicemembers with all personnel services actions to include DA Form 1506, Statements of Service, Married Army Couples Program Requests, Dual Military Couples, and Naturalizations. Help is given Servicemembers in locating orders, awards, or other personnel documents from previous commands.
Specialists also offer guidance and education on regulatory requirements for a myriad of HR/AG functions, as well as coordination with all Joint Base Lewis-McChord personnel agencies from in-processing to transition assistance.
Coordinates and implements a program of comprehensive outreach initiatives designed to facilitate the delivery of existing services and to develop new services based on results of needs assessment activity.
Social Service Assistance Coordinator /Social Security Assistance
Traumatic Servicemembers Group Life Insurance (TSGLI)
The SFSSs advisors also will assist Servicemembers and Family members at other MTFs across the U.S. For more information about the SFSS program, TSGLI eligibility or information on how to submit a TSGLI claim, contact SGT Duckett, you can also call the U.S. Army TSGLI Service Center at (800) 237-1336. TSGLI information is also available on the TSGLI Web site.
Washington State Dept. of Veterans Affairs (253) 966-4285
WDVA assists wounded warriors with their transition to Civilian life. Their services include: Preparation of VA Claims-expedited VA claims adjudication through ready to rate claims maximizing use of the Benefits, Delivery at Discharge program and other programs, information and coordination of points of contact for Servicemembers relocating to the other 49 states, commonwealths and territories, activities for Warriors in Transition and Family members through the Veterans Conservation Corps Self-employment, development opportunities through the Veterans Business Enterprise Development Alliance, Gap funding (child care, training, special equipment, licenses, and permits), Service member and Family readjustment counseling through the WDVA PTSD program.
Army Wounded Warrior Program (AW2)
Events are developed with Warriors in Transition involvement and tailored to meet their specific needs to ensure the greatest individual and group participation possible.
Vocational Rehabilitation and Employment Program VR&E
Helpful Links for Warriors in Transition and Family Programs:
Veterans Administration Links:
TBI and PTSD issues:
Give WhereYou Live!!!
The Servicemember and Family Assistance Center of Joint Base Lewis-McChord is one of the wounded warrior agencies that supports the Warrior in Transition Battalion (WTB). We support wounded, ill and injured Servicemember and their Family members. There is 0 % administrative costs, all contributions will go directly to the Wounded Warriors and their Families to assist them in all types of emergencies and needs. Please contribute to the SFAC, CFC Campaign No 20160.
SFAC CFC Campaign | Charities
GIVE TO SFAC
Family Resiliency Training for Military Families. Please visit
The SFAC is an authorized referral agency for the JBLM Fisher House.
Click here for referral information.
Servicemember and Family Assistance Center
Resource center for information and referral services.
9059 Gardner Lp., Lewis Main